With over 50 years of collective experience, we’ve built media relations across all the major Indian cities and are adept at navigating the dynamic media landscapes
Psychological safety at work: Why is it so critical for today’s employees?
Psychological safety is an essential aspect of today’s workplace. When team members don’t feel safe to talk about mental health, morale and productivity take a hit. So, what approach can leaders take to create a fear-free workplace where employees' feedback on mental well-being drives meaningful changes?
24 Oct 202401
Developers at the forefront: New Relic’s Manav Khurana on developer-centric observability tools
In a recent TechGig interview, Manav Khurana, Chief Product Officer at New Relic, discussed the growing importance of observability platforms in ensuring seamless digital experiences for modern businesses
21 Oct 202402
AI is reshaping SaaS globally, and Indian firms are swiftly adapting to the shift
In his 2011 essay “Why Software is Eating the World”, Marc Andreessen predicted that software would transform every part of the economy, one sector at a time. Fast forward 13 years, the same can now be said about generative AI.
21 Oct 202403
Zendesk builds on complete service solution to strengthen human and AI partnership
Zendesk is making AI agents available on all channels, including voice, ensuring that these autonomous bots can work independently or alongside human agents in resolving customer issues.
18 Oct 202401
Visionet Ventures Launches Reteta, AI-Powered Tool To Transform Medical Documentation
Visionet Ventures has launched Reteta, a cutting-edge AI-powered clinical care application designed to automate medical documentation and enhance the delivery of patient care.
3 Oct 202402
Pakistan-sponsored hackers targeting GoI, defence, aerospace sectors, attacks up 40% from last year
The Indian defence sector uses its proprietary technologies to minimise the risk of exposure. However, it also means that integrating preventive security solutions can be a challenging prospect. An ideal solution would be using a platform that seamlessly integrates with existing technologies
13 Sep 202403
Zendesk launches outcome-based pricing for AI agents
Zendesk, a company that provides AI solutions for customer experience (CX), has introduced outcome-based pricing for AI agents. This new pricing model directly aligns costs with the tangible value delivered by AI, ensuring businesses only pay for successful and measurable resolutions.
12 Sep 202401
Only 3% valunerabilities pose significant cybersecurity risk: Tenable
The study leveraged the Vulnerability Priority Rating (VPR) model, which Tenable developed to reflect the current threat landscape. VPR values range from 0.1 to 10, with higher values indicating a greater likelihood of exploitation.
3 Sep 202402
Visionet Systems to Host 3rd Edition of VisionTechFest
Visionet Systems to host the third edition of VisionTechFest, from August to December 2024. It will bring together different segments of the technology ecosystem, including academia, start-ups, industry experts, and corporations.
28 Aug 202403
‘Need To Shift From Reactive To Preventive’: Tenable’s Jamie Brown On Security In Indian Banking Sector
Banks are also constantly threatened by phishing schemes, insider threats, and account takeover attacks. These threats can result in data breaches, interruptions to operations, and costly remediation.
19 Aug 202401
Taming the cloud: How FinOps and Observability can slash your cloud costs
In today's economic climate, businesses are scrambling to cut costs wherever possible. One area ripe for optimisation is cloud spending, which has become a major budget item for many companies. The promise of cloud computing was to provide a more economical and scalable alternative to on-premises
16 Aug 202402
Tenable Research discovers critical vulnerabilities in Microsoft Azure’s Health Bot service
Tenable - the Exposure Management company, has disclosed that its Tenable Cloud Research Team has discovered critical vulnerabilities in the Azure Health Bot Service, that allowed access to cross-tenant resources within this service. Based on the level of access granted, it's likely that lateral moment to other resources would have been possible.
15 Aug 202403
Planning a get together on Independence Day? Try these exclusive recipes for your party
Independence Day celebrations: Elevate your Independence Day celebrations with these easy, flavourful recipes that showcase India’s culinary diversity. From coconut jaggery laddus to Goan Choris Pulao and Pandi Curry, these traditional and innovative dishes are perfect for any festive gathering.
13 Aug 202401
Blogger’s park: In your face
Generative AI-powered solutions, built on large CX-specific data sets, can elevate the live shopping experience by providing support agents with all the necessary product and customer information at their fingertips to address queries in real-time. By Vasudeva Rao Munnaluri
7 Aug 202402
Indian AI Startups are Powered by Jugaad, Not VC Money
Unlike their US counterparts, Indian AI startups know how to run their business even without large investments. Indian AI music company Beatoven.ai recently raised $1.3 million in its pre-series A round led by Entrepreneur First and Capital 2B, bringing its total funding to $2.42 million.
1 Aug 202403
CX is now a core operational capability for Indian manufacturers
Business buyers today want consumer-like experiences. If they are unhappy with the experience, technology has made it very easy for them to take their business elsewhere. A manufacturer's customer journey often complex, involving multiple players and middlemen in the value chain.
29 Jul 202401
FM Nirmala Sitharaman’s 2024 Budget has crucial role to play in India’s data sovereignty & cybersecurity
India produces over 20% of the world’s data but only has 2 per cent of the global data centres. This disparity underscores the urgent need for India to invest in more data centres to manage and secure its growing data output. Moreover, India needs to invest in its cybersecurity
22 Jul 202402
Microsoft Outage highlights: Software bug disrupts aviation in India; financial sector remains insulated, says RBI
A faulty update knocked out several Windows computers and servers around the world on July 19, sending them through a bootloop featuring a so-called blue screen of death, disrupting aviation, banking, telecommunications, hospitals, TV channels and other companies around the world.
20 Jul 202403
Skill-based hiring is now creating a new shift in the talent landscape!
As per the reports, over 831,000 employers are now prioritising skill-based hiring and over 10 lakh candidates have been hired in the past year based solely on their skills rather than their educational background.
16 Jul 202401
Budget 2024: Will women empowerment schemes get a boost?
As India anticipates the upcoming Budget 2024, discussions around enhancing women's economic empowerment through targeted schemes have gained prominence. Government initiatives aimed at improving financial inclusion and supporting entrepreneurial aspirations among women are set to play a pivotal role in shaping the economic landscape.
5 Jul 202402
Oberserve.AI, Zuper backer creates fund to invest in AI startups
Customer engagement software provider Zendesk, which has backed companies such as conversational intelligence company Obersve.AI field management software provider Zuper, has set up a global venture capital (VC) fund, creating an official arm to invest in early-stage artificial intelligence (AI)-first companies.
25 Jun 202403
New Relic integrates its observability platform with NVIDIA NIM to accelerate AI adoption
New Relic, the all-in-one observability platform for every engineer, announced it is integrating its platform with NVIDIA NIM inference microservices to reduce the complexity and costs of developing, deploying, and monitoring generative AI (GenAI) apps.
25 Jun 202401
Tenable to acquire Eureka Security for cloud data protection
Tenable® Holdings, Inc., the Exposure Management company, today announced that it has signed a definitive agreement to acquire Eureka Security, Inc., a provider of data security posture management (DSPM) for cloud environments.Eureka Security helps security teams gain a holistic view into an organisation’s cloud data security footprint,
7 Jun 202402
Zendesk Expects $3 Bn in Revenue by 2027
California-based Zendesk’s generative AI game to reshape customer service began more than a year ago. Zendesk AI, the company’s core CX product, offers various LLMs-driven customer service tools and ticketing systems. Brands across the globe use it to manage customer interactions, enhance call centre efficiency,
6 Jun 202403
Colonial pipeline ransomware attack: Lessons for India on OT security
The Colonial Pipeline incident has illustrated that critical infrastructure is becoming a central issue for cybersecurity and that organisations must always be prepared. One of the most disruptive attacks in history, this incident changed the cybersecurity landscape forever,
3 Jun 202401
The Best Way To Integrate CX With AI
An overwhelming majority (90%) of consumer experience (CX) leaders rate their ability to personalise customers’ experiences as excellent, but 84% of consumers say most companies could do a better job on this front. The gap widens when we look at the impact of AI (artificial intelligence) in delivering these experiences.
27 May 202402
Handling high-traffic volumes during IPL season
It’s Indian Premier League (IPL) season and millions of viewers across the country are logging onto streaming services to watch their favourite teams play. In the first six days of the season, 200 million IPL viewers flocked to streaming platforms and 73% of them digitally tuned in to watch cricket matches.
25 May 202403
Ethical considerations in AI-generated intellectual property
With AI increasing its influence in our day-to-day lives, it’s time to take a fresh look at the man vs machine divide and see how far the lines have blurred. AI is increasingly becoming an integral aide to activities of all kinds, including creative ones, which means that when someone submits a patent application today,
13 May 202401
The future of e-commerce is conversational: Leveraging AI for growth
Despite generational and regional differences there’s something common among people all over the world—our phones are always with us. An average Indian spends 1.4 days a week on their smartphones and it’s changed everything
11 May 202402
Low-Vision Centre inaugurated at Government Medical College, Amritsar
CBM India Trust in collaboration with Dr Rajendra Prasad Centre Ophthalmic Sciences (AIIMS) and the Regional Institute of Ophthalmology inaugurated a Low Vision Centre at the Government Medical College, Amritsar.
7 May 202403
6 reasons why edtech sector needs to adopt digital engineering solutions
The education sector has adopted technology at an unprecedented rate in the last five years alone shift driven by the need for more accessible, personalised, and efficient learning experiences. However, this accelerated digital revolution
6 May 202401
Clever design, protected intelligently: How AI tools are shaping India’s patent and IP decisions
The rapid pace with which India is innovating new technology, protecting it through robust IP systems and sound knowledge of those systems has become crucial. Artificial Intelligence, opens up a whole new avenue for India’s patent systems
26 Apr 202402
Chasing Growth: Mordernizing India’s Utilities Requires Global Standards
As India embarks on a frantic pace for growth, the central government is laser focused on modernizing its utilities, building up smart cities and providing the right impetus for the semiconductor industry to thrive domestically.
17 Apr 202403
Home Healthcare: A New Warren For Technology
Amol R Deshmukh, Founder and CEO, MedRabbits takes us through some deep, disruptive, and newly-dug burrows of home healthcare – like cybersecurity, insurance, robotics, drones, personalization, and telemedicine.
17 Apr 202401
Enhancing Quality of Life: The Role of Palliative Home Care for Neurological Patients General
Living with a neurological disorder can present immense challenges, not just for patients but also for their families. As conditions like Parkinson's disease, ALS, and Alzheimer's progress,
3 Apr 202402
Funding Files: Cyber security, AI and cloud deal roundup
The third month of the year also saw its fair share of investments in cloud, data, cyber, and AI startups. Both fundings and acquisitions took place in healthy numbers.
1 Apr 202403
How Safeena Husain has ensured over a million girls stay in school
Safeena Husain spent a part of her childhood growing up in the slums of New Delhi. Due to difficult circumstances, she had to drop out of school for three years and was asked to get married instead. She was in her early teens. However, an intervention by an aunt saved her and Husain was not only able to continue her education but also ended
29 Mar 202401
Visionet, Algomox partner for Cloud Management with AIOps Platform
Visionet Systems Inc, a leading technology services provider, is thrilled to announce its strategic partnership with Algomox, a leading AIOps platform provider, dedicated to propelling enterprises forward in their ITOps transformation. This alliance, facilitated by VisionTechFest's, underscores a shared commitment to driving innovation and collaboration
22 Mar 202402
St. George’s University, School Of Medicine In The Caribbean Hosts A Series Of Webinars To Empower Aspiring Medical Students In India
St. George’s University (SGU), School of Medicine in Grenada, the Caribbean continues to empower aspiring medical students in India via an informative four-part webinar series, introducing them to key concepts they will encounter throughout their medical education journey.
20 Mar 202403
Empowering Women in Tech: Breaking Barriers, Driving Innovation Technology
In the fast-evolving landscape of the technology industry, diversity stands as a cornerstone for innovation and progress. However, despite the strides made in recent years, gender diversity remains a persistent challenge. The need for a more inclusive tech sector is not merely an ethical imperative but a strategic one, as diverse perspectives foster innovation and drive business success.
7 Mar 202401
An interview with Safeena Husain, who won the WISE Prize for Education 2023
Safeena Husain grew up in adverse circumstances. “Poverty, violence, abuse... my family circumstances were difficult,” says the first Indian woman recipient of the WISE Prize for Education. At one point, she had to drop out of school. Her family was keen to marry off the adolescent girl. But, with the support of an aunt, Husain went on to graduate from the London School of Economics.
2 Mar 202402
From the cloud to operational technology: 2024 cybersecurity predictions
The economic and geopolitical upheaval this past year created exactly the kind of chaos in which threat actors thrive. According to a report by Microsoft, India was the third-most attacked country in Asia Pacific and fifth-most targeted in the world. Cyberattacks
18 Feb 202403
Zendesk Completes Acquisition Of AI-Powered Quality Management Platform Klaus
Zendesk, a software-as-a-service company has announced the acquisition of Klaus to strengthen its workforce management capabilities. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions, which include Tymeshift,
14 Feb 202401
Love ‘Bites’: How scammers may use AI, deepfakes to be your Valentine’s date
As generative AI and deepfakes gain popularity online, scammers are using these techniques to target those looking for love in the digital world. According to a report, romance scams are getting amplified by the use of new technology and people in India are falling for them.
12 Feb 202402
Climate change bringing multi-fold challenges in agri sector, says Namdhari Group CEO Roopra
Climate change is bringing multi-fold challenges in the agriculture sector to the fore with the primary ones being changing weather conditions and the land availability in the future, says Gurmukh Roopra, CEO, Namdhari’s Group
6 Feb 202403
In A Conversation With Mr. Priyan DC, CEO Of Star Squared PR
Star Squared PR: Navigating PR Trends and Success in 2023 and Beyond. It’s been another year of growth and milestones for Star Squared PR. We kicked things off with a brand new look and logo at the start of 2023 along with a world-class website to match. The new look reflects our evolving identity as a strong, trusted PR partner - we chose red and white as our colours
24 Jan 202401
Navigating the evolving PR landscape: Future trends and essential skills
Public relations (PR) as an industry is undergoing significant transformation, driven by technological advancements and strategic shifts. According to a 2023 report, social responsibility (including CSR and DE&I) has taken centre stage, with AI and technology a close second.
24 Jan 202402
Data privacy is increasingly resting on the shoulders of CX leaders: Jenny Choo, Zendesk
With sweeping digitalisation across the APAC region, the Southeast Asian marketplace is witnessing an evolution in consumer behavior. Added to that the big shifts being brought about by rapid evolution and adoption of AI, customer experience is witnessing major shifts. However while adopting AI,
16 Jan 202403
St. George’s University School Of Medicine Introduces Merit-Based Scholarship For International Students
Bangalore – St. George’s University (SGU) School of Medicine, Grenada, in the Caribbean, has introduced a merit-based scholarship exclusively for its international students. The University’s expanded award portfolio highlights SGU’s dedication to fostering financially sustainable education and recognition of academic excellence.
16 Jan 202401
Quick 5 interview with New Relic’s Chief People & Diversity Officer, Tracy Williams
In 2023, the world of work experienced profound transformations, largely driven y the ongoing digital revolution and the aftermath of the global pandemic. emote work became a permanent fixture, reshaping traditional office dynamics. Companies embraced flexible schedules and collaborative tools
15 Jan 202402
Reflecting on the Pivotal Moments: A Look Back into the Year 2023
2023 marked a pivotal juncture in healthcare, witnessing the convergence of two dynamic trends the burgeoning demand for home-based care driven by demographic shifts and the evolving landscape of medical tourism. As the aging population gravitates towards personalized,
9 Jan 202403
Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security
The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company,
21 Dec 202301
New Relic’s Yenny Wong reveals powerful talent retention strategies for growing organizations
Employees are invaluable assets for organizations, and losing them in today's evolving landscape, where numerous companies are eager to provide superior compensation and benefits to attract skilled talent, is a nightmare. To retain such talent, organizations must cultivate an engaging
14 Dec 202302
Cloud infrastructure poses a great risk to Indian businesses: Tenable study
Cloud has become an integral part of several Indian organisations as they deploy cloud to meet their growing computing requirements. A study by Tenable, an exposure management solutions company, found that cloud infrastructure as the biggest source of cyber risk in organisations.
9 Dec 202303
Safeena Husain, Founder Of Educate Girls, Honoured With The WISE Prize For Education
Safeena Husain, Founder, Educate Girls, has been awarded the prestigious WISE Prize for Education at the WISE 11 Summit (World Innovation Summit for Education). The WISE Prize for Education is the first global distinction of its kind that honours an individual for outstanding contribution to education.
5 Dec 202301
How to Build Customer Trust With Data Privacy in CX
Customer trust in the digital era lies in building meaningful and personalized experiences but also in safe and secure data protection practices. Customer trust in the digital age involves a paradox. On the one hand, customers say their trust in brands
25 Nov 202302
Avoiding Downtime During the Festive Season: Why E-Commerce Companies Need Observability
It’s the time of the year when retailers and e-commerce businesses in India ramp up for annual festive season sales. nnual sale events are crucial to the industry, and in 2022 alone,
24 Nov 202303
Tenable strengthens channel leadership in APAC and Japan with appointment of Talib Yousry
Based in Singapore, Yousry assumes a pivotal role in steering Tenable's channel strategy, overseeing partnership initiatives, and advancing the company's collaborative efforts with the channel in the dynamic region.
22 Nov 202301
New Relic Hires Rohit Ramanand As Group VP- Engineering For India
Ramanand brings almost 25 years of experience, most recently as the VP Engineering at Walmart Global Technology. Prior to his role at Walmart, he held technology positions at Limelight Networks, Sapient and Infosys
22 Nov 202302
TechTalk: Rashmika Mandanna, Katrina Kaif deepfakes tip of the iceberg, India needs an enforceable law
As disturbing as Rashmika Mandanna and Katrina Kaif's deepfakes are, they are just the tip of the iceberg. Everyday, deepfakes of countless women, especially those that have taken loans from loan apps get leaked to people they know. What India needs in such a case, are enforceable laws
8 Nov 202303
Tenable ropes in Meg O’Leary as chief marketing officer
Tenable, the exposure management company, appointed Meg O’Leary as chief marketing officer (CMO). With more than two decades of marketing and communications experience, O’Leary is widely regarded as an expert storyteller who has built brands
8 Nov 202301
New Relic Appoints Prasad Rai As VP Sales For India
New Relic, the all-in-one observability platform for every engineer, has appointed Prasad Rai to the role of vice president sales for India. Rai is responsible for New Relic India’s sales teams as they continue to grow the company’s footprint across key verticals including ecommerce, media and financial services,
3 Nov 202302
Embracing the co-evolution: AI’s role in enriching the workforce
In the age of technological marvels, the modern workplace is in a dichotomy. On one hand, it is favorable that time-consuming tasks are now automated. But on the other hand, it raises a concern: what will workers do, and what does the future of work look like?
2 Nov 202303
How CX technologies can transform the Indian hospitality sector
The exponential rise in prices is impacting the hospitality industry in India in two ways. Firstly, consumers are becoming increasingly concerned about their spending habits — 74 percent of the Indians are either very concerned or extreme
26 Oct 202301
Embracing the Edge: Unleashing the Potential of On-Machine Computing
Most discussions about technological transformation have been dominated by the cloud. Transformation, until recently, meant moving to a decentralised platform to process the large quantities of data the business generated.
16 Oct 202302
Zendesk extends its CX leadership with powerful generative AI offerings
Zendesk, Inc. today announced market-leading customer experience (CX) generative AI advancements that allows companies to realise immediate business value through improved customer satisfaction,
6 Oct 202303
How youth is shaping social sector through ‘solving with,’ not just ‘solving for’
Educate Girls has adopted a community first approach that taps into the personal experiences of changemakers to promote the sustainable development of such communities.
1 Oct 202301
India on the cusp of becoming global ML powerhouse, says SiMa.Ai CEO Krishna Rangasayee
India’s burgeoning talent pool is a key pillar to all the technological developments happening in the country.
24 Sep 202302
Virtual and augmented reality can be central to revolutionising Indian retail
People buy with their eyes. The entire shopping experience is sensory. Despite the significant increase in online shopping in India, customers still like to see what their purchases look like — on themselves, in their home, in their car.
21 Sep 202303
According to the New Relic research, organisations are using fewer observability platforms
New Relic, the all-in-one observability platform, published the 2023 Observability Forecast report, which examines the evolution of observability, and its impact on the lives of technical professionals and businesses' bottom lines.
20 Sep 202301
Digital Blindspot: IT outages in Indian businesses have a median cost of $63 million each year
Not keeping their IT infrastructure up-to-date is turning out to be massively expensive for Indian businesses. A recent study has found that Indian Inc has a median annual cost of about $63 million or roughly Rs 523 crore
15 Sep 202302
Refine, Communicate, Excel: Strategies for optimising your employee value proposition
In today's competitive talent landscape, organisations recognise the significance of a powerful Employee Value Proposition (EVP) in attracting, engaging, and retaining top talent. A well-crafted
15 Sep 202303
Digital Transformation In Sustainability And ESG
International Sustainability Standards Board (ISSB) will soon publish the proposed International Financial Reporting Standards (IFRS) Sustainability Disclosure Taxonomy, adding to the alphabet soup of ESG frameworks that already exist. Today, companies need to minimise their impact on the environment as well as record
18 Aug 202301
How Machine Learning is accelerating the commercialization of Robotics and Autonomous Systems
Robots are the executors of whatever task they are designed for, meaning they are only as powerful as the underlying algorithms used to program them. Machine learning harnesses the power of the data to enable perception and decision -making in complex situations.
16 Aug 202302
Tenable exposes Microsoft’s irresponsible security practices and lack of transparency
In a recent revelation, leading security firm Tenable has lodged a formal complaint against tech giant Microsoft, alleging a lack of transparency and irresponsible security practices.
4 Aug 202303
Nestled Amidst Nature, Here Are 7 Monsoon Getaways To Enjoy The Rain-Soaked Bliss This Season
Close your eyes and picture this for a moment–you’re sitting with a hot toddy on the balcony of your room that overlooks the hills.
4 Aug 202301
Zendesk’s Norman Gennaro on how customer experience can actually turn the game for brands space
The company had declared a workforce reduction of eight percent recently due to persistently challenging macroeconomic environment.
3 Aug 202302
Zendesk’s Norman Gennaro on how customer experience can actually turn the game for brands space
In this June, it was reported that Software-as-a-Service (SaaS) provider, Zendesk would lay off eight percent of its workforce amounting to 320 employees The decision was based challenging macroeconomic environment and the company’s recognition of heightened competition in the market.
3 Aug 202303
St. George’s University renews decade-long partnership with Northumbria University, UK
The primary goal of this renewed partnership is to offer students the opportunity to pursue a Doctor of Medicine (MD) degree while studying for up to three years in Newcastle-upon-Tyne, UK.
1 Aug 202301
Tenable announces new features, improves shift-left cloud security
Tenable Cloud Security enables security teams to prevent OS vulnerabilities and other risks from being deployed in runtime environments.
21 Jul 202302
The future of retail is omnichannel and D2C brands are racing to be offline
India is witnessing brands fully adopting an integrated omnichannel strategy built on data, in-depth analysis, and a crucial understanding of customers
16 Jul 202303
10 things Indian businesses adopting AI solutions should know, according to Zendesk RVP
AI is revolutionising CX but blindly implementing it for all customer interactions is not advisable, says Vasudeva Rao Munnaluri.
11 Jul 202301
How generative AI can help retailers achieve better personalisation
With its conversational capabilities, generative AI can help retailers understand their customers better, create personalised experiences, optimise operations while driving revenue growth
8 Jul 202302
Indian Healthcare Sector Becomes the New Hotspot for Cybercriminals: Tenable
Amid a shift in cybercriminal strategies, India's healthcare sector becomes a prime target, emphasizing the urgent need for strengthened cybersecurity measures.
5 Jul 202303
How Generative AI is Reshaping Observability Solutions
New Relic introduced New Relic Grok, the world’s first generative AI assistant for observability. Observability solutions are becoming increasingly important in today’s digital age. As more and more companies rely on technology
5 Jul 202301
On World Social Media Day 2023, check out the top 5 tips to stay safe from scams
Social media has played a key role in making the world a smaller place. It is something that transcends geographical boundaries and bridges the gap between you and your loved ones,
30 Jun 202302
Celebrating International Asteroid Day – Shedding Light On The Importance And Impact Of Space On Earth
International Asteroid Day is an annual global event observed on June 30th, in a number of countries around the world, including India which is dedicated to spreading awareness about the potential impact of asteroids on Earth and the importance of space exploration.
30 Jun 202303
Enhancing brand protection with AI: The rise of intelligent solutions
It takes years to build a strong brand image – and only seconds to lose it all. In today’s hyper-connected world, even a single mistake can be amplified across platforms and marketplaces, as the sheer number of digital entities out there makes it easier than ever for unscrupulous agents to get away with IP infringement, online brand abuse and product counterfeiting.
28 Jun 202301
Making tangible investments in farming is extremely critical for our country
Farmers' income will increase only with consolidation of farmlands, and by investing in research to develop better varieties, argues Namdhari's Group CEO
28 Jun 202302
5G: Unlocking the three R of sustainability in manufacturing
Sustainability is taking the center stage across industries, and according to Deloitte, CXOs rank sustainability as a ‘top three’ issue. It is no different in the manufacturing industry, as one-fifth of the world’s carbon emissions come from production sectors.
20 Jun 202303
Technology paves the way for improved CX, convenience & ease in Indian retail
Amidst the global economic downturn, the market in India has withstood the effects with resilience. Macroeconomic forces like supply chain disruptions are weighing on consumers and retailers, producing frictions that could stand in the way of more satisfying customer experiences.
15 Jun 202301
IT infra in healthcare: In need of systematic approach
More investment and adoption of stringent policies are required to build secure and sustainable IT infrastructure in healthcare India’s healthcare and hospital IT infrastructure has been undergoing significant advancements and digital transformations in recent years be it adoption of
9 Jun 202302
MedRabbits hires Rana Bhattacharyya as GM for its international business
Pune-based healthcare tech startup, MedRabbits has announced the appointment of Rana Bhattacharyya as the new general manager of its international business.
24 May 202303
New Relic launches infrastructure monitoring to end peak billing and screen swivel
The integrated infrastructure monitoring with application performance monitoring (APM) helps customers standardise observability practices at one-third the cost of competitors without auto-scaling penalties.
22 May 202301
‘Exciting product’. Agri-biz value chain group Namdhari’s set to come out with chilli tolerant to black thrips
Seed-to-plate agri-business value chain group Namdhari’s will soon come out with chilli varieties that have tolerance to the black thrips, an invasive pest that has harmed the country’s chilli crop over the past two years.
22 May 202302
Zendesk launches AI layer for smarter customer experience management
Customer service software Zendesk has introduced Zendesk AI, an intelligence layer making customer experience (CX) more personalised and efficient. The new offering combines decades of Zendesk's data and insights with new AI technologies that include the company's proprietary models and large language models (LLMs)
12 May 202303
New Relic launches generative AI assistant for observability
New Relic Grok will allow every engineer to use natural language and AI to monitor, debug, secure, and improve their entire software stack; reduces the toil of manually shifting through data and removes barriers to adopting observability.
4 May 202301
Soumya Bhattacharya joins Creative Synergies Group to lead embedded systems, IoT, AI units
US-based Creative Synergies Group, a digital innovation solution provider, on Tuesday, announced the appointment of Soumya Bhattacharya as executive vice president, embedded systems, internet of things (IoT) and artificial intelligence-machine learning (AI/ML).
2 May 202302
How PR is fundamental to Startups and their success
Indian startups have been making their presence felt globally for decades now. With a burgeoning under-30 population and major startup hubs like Bangalore and Hyderabad, there’s no shortage of opportunities for those with big dreams
20 Apr 202303
COMEDK UGET, Uni-GAUGE combined entrance exams will be held on May 28
BELAGAVI: COMEDK UGET and Uni-GAUGE entrance examinations will be held on May 28, as a combined examination for admissions to over 150 engineering colleges and 50+ reputed private and deemed universities respectively.
31 Mar 202301
India Needs Climate Focused Technology Initiatives
The name was thought by the company’s Founder and CEO who was inspired by the United Nation’s resolution of 2009. According to the UN study 75oFahrenheit was the optimal temperature for people to feel
18 Mar 202302
Star Squared PR rebrands following accelerated growth
Star Squared PR, a Bengaluru-based global public relations agency has completed its rebranding effort in response to its accelerated growth since its inception. The new brand identity reflects the company’s ethos
16 Mar 202303
Bengaluru-based Star Squared PR unveils new brand identity
Star Squared PR, a Bengaluru-based global public relations agency has completed its rebranding effort in response to its accelerated growth since its inception. The new brand identity reflects the company’s
16 Mar 202301
Star Squared PR rebrands following accelerated growth
Star Squared PR, a Bengaluru-based global public relations agency has completed its rebranding effort in response to its accelerated growth since its inception. Launched in 2016, Star Squared PR works on a hub and spoke model with agencies
16 Mar 202302
Most Gorgeous Pool Hotels in India
It’s time we normalise ‘staying at the hotel’ as a holiday plan. No shame in just loving the vibe of your gorgeous stay instead of spending all of your vacation time outdoors and away from the property. You do you!
17 Mar 202303
Prevent cyber attacks, don’t just react to them
Cybersecurity often becomes a top concern for CEOs only when a breach occurs and they are contacted by regulators or during discussions on the security and privacy implications of a new initiative or a future strategy.
17 Mar 202301
Namdhari Seeds forays into food retail business
Simpli Namdhari’s, a vegetarian omnichannel retailer owned by seed firm Namdhari Seeds, has opened its first store at Banjara Hills here. The 11,000-sq. ft retail space offers a wide range of fresh and packaged products.
17 Mar 202302
Security experts warn of gpt-4 risks
Cyber security experts have warned of a variety of risks that can arise out of GPT-4, the latest large language model (LLM) launched on Tuesday by artificial intelligence (AI) research firm, OpenAI. Such risks can emerge from rising sophistication
16 Mar 202303
International Women’s Day 2023
Remadevi Thottathil, Chief Human Resource Officer, Bahwan CyberTek, says “Diversity and inclusion conversations today have become more than mere topics of discussion. Organizations focused on employee experience are creating platforms
8 Mar 202301
PR in India is poised for exponential growth in 2023
The year 2022 was one of reckoning for businesses across the world. From tackling the fallout of geopolitical conflicts to inflation, and adopting emerging technologies, a lot changed. Most companies cautiously rolled out numerous marketing
9 Feb 202302
Zendesk enhances conversational experiences with proactive messages
In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing teams to continually raise the service bar. According to the 2023 Zendesk Customer Experience Trends Report,
3 Mar 202303
Analytics India Mag
Finance Minister Nirmala Sitharaman is all set to present the Union Budget for 2023 on February 1 in the Parliament. As Budget expectations for various sectors continue to roll in, we decided to take a look at the expectations for AI in the upcoming Budget
1 Feb 202301
Should We Be Concerned About OpenAI’s ChatGPT?
A latest report underlines the fact that the revolutionary AI-powered chatbot ChatGPT by OpenAI is being utilised by hackers to recreate malware strains, create Dark Web Marketplaces and plot fraudulent schemes. It’s not far from believable
31 Jan 202302
Budget 2023: Warehousing sector seeks inclusion under priority sector lending
In the upcoming Union Budget for 2023-24, stakeholders from the industry are looking forward to announcements and measures related to goods and services tax, credit availability, reduction in taxes, as well as inclusion under priority sector lending.
27 Jan 202303
Exterro acquires Zapproved
CHENNAI: US and Coimbatore-based Exterro, a provider of legal Governance, Risk and Compliance (GRC) software, has acquired Zapproved, a provider of e-discovery software. The financial terms of the transaction were not disclosed
24 Jan 202301
US based firm Exterro acquires Zapproved
The U.S. based Exterro, which has an office in Coimbatore and is a provider of Legal Governanace, Risk and Compliance (GRC) Software, has acquired Zapproved, a provider of e-discovery software known for its strong
23 Jan 202302
Economic Times CIO
71% of business leaders are rethinking the entire customer experience: Report The latest Zendesk research signals a dramatic shift in expectations, as immersive CX is the new way to win and keep customers
23 Jan 202303
Legal GRC platform Exterro acquires e-discovery provider Zapproved
This acquisition is the latest step in furthering Exterro’s vision to empower customers to proactively and defensibly manage their legal governance, risk and compliance obligations. Exterro a leading provider of Legal Governance, Risk and Compliance (GRC)
21 Jan 202301
What makes customers switch to competitors? 4 in 5 say its bad customer experience in a Zendesk survey
A good customer experience is key to any business’ survival and growth, and 87% of the business leaders in India are keen on making improvements in this area. However, customers in India don’t hesitate in switching to competitors after multiple
19 Jan 202302
92% of Indian business leaders say optimal CX is immersive: Zendesk report
Customer experience is becoming a bigger priority for Indian enterprises as per Zendesk’s 2023 CX Trends report. Already subscribed? Restore Purchase Want to read the full story? Well, this is exclusively available for our ET Prime Members.
19 Jan 202303
Immersive experience fast emerging as a key customer retention tool
Immersive Customer Experiences (CX) are fast emerging as key differentiators for brands to stay competitive and help ensure customers remain loyal, according to a trend report released by Zendesk, Inc An immersive experience is an amalgamation
19 Jan 202301
The Times of India
Turning the wheels of innovation for a smarter, sustainable future Globally, 57% of businesses in the automotive industry deployed sustainable initiatives in 2019 following directives such as The European Green Deal and Paris Agreement. It also helped
12 Jan 202302
Business Standard
92% of Indian business leaders find optimal CX immersive: Report About 92 per cent of Indian business leaders believe that the optimal customer experience (CX) is immersive and integrates naturally into what customers are doing, a new report has shown
11 Jan 202303
Experts speak on Tech Trends 2023
As part of our monthly roundup segment, we spoke to leading CIOs, CTOs, and tech leaders to better understand the ever changing tech landscape as we step into 2023, interesting industry and market trends, and novel tech leadership strategies
6 Jan 202301
SSC CGL Tier-2 Paper-1 | 4 tips to score high in difficult topics
By India Today Web Desk: Huge congratulations to candidates who passed SSC CGL Tier 1 and are now concentrating on their tier 2 preparation. We have you covered all stages of SSC CGL Tier 2 preparation. We will provide you with SSC CGL Tier-2 paper-1 test
2 Jan 202302
That’s a wrap: Business leaders reflect on 2022 and predict trends for 2023
“India remains one of the most challenging economies when it comes to protection and enforcement of intellectual property. Coupled with the new hybrid work model, in-house investigations have become doubly challenging as insider threat poses
2 Jan 202303
Securing Industrial Environments: Not An Option, A Necessity
The Dec-Jan Edition of ET Polymers features an exclusive one-on-one with GK Sharma, Country Director & Managing Director – India, Intelligent Exterior Systems, Plastic Omnium; a look into a new material that can enhance laminates process and more
1 Jan 202301
India saw the highest number of cyberattacks on govt agencies in 2022: report
India, US, Indonesia, and China accounted for 45% of total cyberattacks on government agencies worldwide in the second half of 2022, according to a report by cybersecurity firm CloudSek, released Friday. The number of attacks on government agencies
30 Dec 202202
News from world of education – December 29, 2022
Entrepreneurship Cell – a student-run entrepreneurship body from the Indian Institute of Technology (IIT) Kanpur will host the 11th edition ofE-Summit, its annual entrepreneurial festival from January 13 to 15, 2023. E-Summit’22 strives to be the one-stop
29 Dec 202203
Enterprise security trends to look forward to in 2023
About 1/3rd of global organisations were breached over 7 times in 2022, as per a recent report by Trend Micro Incorporated, a global cybersecurity leader. Another report by Securonix, Inc., a leader in Next-Gen SIEM, UEBA and XDR highlights that a
16 Dec 202201
ACL Digital acquires AFour Technologies to expand and scale its digital capabilities
ACL Digital, an ALTEN group company, has announced that it has acquired AFour Technologies, a Next-generation 360°-degree software product engineering firm. This acquisition of the AFour Technologies business strengthens ACL Digital's product
1 Dec 202202
The Borderless Opportunities For Logistics Startups
By leveraging tech and tapping into the e-commerce boom, India's logistics players are not only democratizing cross-border commerce but are expanding their market horizons A world without borders has long been the dream of many. Today, with
24 Nov 202203
Women Entrepreneurship Day: We Need to Encourage More Women to Enter the Entrepreneurship Space
Entrepreneurship is something that is within everyone’s reach irrespective of their gender. In fact, women can be better entrepreneurs if the point that they are born multitaskers is taken into account. Apart from increasing the cultural diversity
19 Nov 202201
Why an effective data backup strategy is vital protection against ransomware attacks
According to a new report from cybersecurity firm Sophos, over 78% of Indian organizations were hit with ransomware attacks in 2021. Responding to these attacks is costly and time-consuming, so the goal should be to avoid them rather
12 Nov 202202
TurboHire helping companies cut recruitment cycle times
City-based TurboHire created a software that will automate many of the processes involved in the recruitment. With the bulk of the work automated, the companies will be able to make a decision on the job positions quickly. The B2B product is aimed
28 Oct 202203
IBPS PO Prelims 2022: Tips to quickly solve quantitative aptitude section in exam
IBPS PO Prelims 2022: Quantitative aptitude is one of the common subjects among prelims and mains. Hence, it is important to understand exam pattern and topic-wise weightage for both stages
4 Oct 202201
Pune Inc: Tech startup aims to improve logistics, bring down cost
When you buy anything from the market, you pay a 14 per cent freight rate on that good’s value. If you look at the same thing in a developed market, like the US or even China, those numbers are to the tune of 6-8 per cent. It is to control these logistics
4 Oct 202202
Govt to soon launch online logistics portal
New Delhi The government may soon launch an online logistics marketplace, which will seamlessly connect transporters, warehousing facilities, freight forwarders, customs, regulatory bodies and other stakeholders to have an efficient supply-chain
16 Sep 202203
Beware the penalty specialist if final goes to shootout
It first occurred at the 2006 World Cup, when England manager Sven Goran Eriksson decided that centre-back Jamie Carragher's experience outweighed any potential technical flaw, but was proved wrong.
17 Dec 202201
Cloud Apps and APIs are the Biggest Security Threat to Enterprises
“With India’s population size and huge economic posture, there are plenty of potential valuable targets, making it no surprise that the country deals with as many data breaches as it does,” Nathan Wenzler, Chief Security Strategist, Tenable, said.
14 Dec 202202
Cybersecurity: A Look Into The Crystal Ball For 2023
In 2022, we witnessed headline after headline about cyberattacks on public and private organisations, ransomware gangs and extortion groups putting cyber defences to the test and years-old vulnerabilities left unpatched resulting in more cyberattacks.
26 Dec 202203
Why airlines in India need to invest in CX now
Travel across the world and in India is picking up, showing signs of surpassing pre-pandemic levels. In fact, according to American Express, 93% of Indians plan to spend more on travel in 2022 than they typically would have pre-pandemic, as they
13 Dec 202201
What India’s proposed Digital Data Protection Bill means for businesses
On November 18, the Union Ministry of Electronics and Information Technology released the Digital Data Protect Bill 2022 for public consideration. A drastic revision from its predecessor — the Personal Data Protection Bill 2021, the new bill proposes
12 Dec 202202
PRISM+ delivers top quality consumer electronics with customer service to match
PRISM+ is a Singaporean startup that began with a desire to bring top-quality monitors to the masses at an affordable price. The company strives to provide the best customer service experience in the market, and is succeeding. The hardware startup
12 Dec 202203
How GCash is empowering Filipino mobile wallet customers through CX innovation
Here’s an interesting case study on how GCash has grown from 20 to 60 million mobile wallet users in the Philippines with a strong focus on the Voice of the Customer and CX innovation.
5 Dec 202201
Active internet users up 45% in rural India
Nielsen study shows active female internet users grew 61% since 2019; growth driven by budget smartphones, cheap data & govt initiatives. Rural India witnessed a 45% rump in active internet users from according to the Bharat 2.0 Internet study
26 Dec 202202
MC Travel Special: Indian weddings go south
When one thinks of destination weddings in India, it’s often north India with its opulent palace hotels, or Goa with its beach venues that comes to mind. But many people are now choosing to have weddings in underrated south Indian destinations,
4 Dec 202203
Tenable Research Finds 72% of Organizations Remain Vulnerable to “Nightmare” Log4j Vulnerability
Tenable®, the Exposure Management company, announced the results of a telemetry study examining the scope and impact of the critical Log4j vulnerability, known as Log4Shell, in the months following its initial disclosure. According to the data collected
2 Dec 202201
Employee well-being initiatives cannot be approached with a one-size-fits-all mindset: Zendesk’s Meiyea Neo
Meiyea Neo is the Senior Director, People Partner at Zendesk APAC. She has over 20 years of HR experience, largely in technology and consulting. Her experience lies in business partnering, coaching, leadership, talent and organisational
26 Dec 202202
Growing Big with AI: How AI can Help E-commerce SMBs Do More With Less
A lot has happened in the past three years - the COVID-19 pandemic, supply chain disruptions, and geopolitical conflicts, to name a few. As businesses navigate through these hurdles and 2022 comes to an end, critical challenges such as unemployment
2 Dec 202203
Five offbeat places in India for an intimate destination wedding
The wedding season is here! Are you planning to tie the knot in an intimate ceremony but don't want to compromise on the dreamy, fairytale venue (and of course photographs!)? Here are some of the best offbeat and unique places in India you can
1 Dec 202201
Changing face of customer experience in the age of AI
In the face of rapid digitization, businesses around the world are facing increasing globalization and profitability challenges. With competition at an all-time high, the only way to differentiate oneself and stand apart is by ensuring an incredible customer
30 Nov 202202
As phishing volumes increase, experts pin hope on AI and trained employees as a last line of defense
When it comes to cyberdefense, knowing what you are fighting is critical. And if the latest stats from Vade , a global leader in threat detection and response, are to be believed,
29 Nov 202203
A missing link in the manufacturing sector: Balancing human and automation driven CX
2022 was a landmark year for Indian manufacturers. The industry’s exports skyrocketed and revenues jumped to $422 billion, the highest ever. But this export trend may not sustain in 2023 as geopolitical instability and a global economic slowdown
21 Dec 202201
TNG Digital Serves 16 Million Users With Greater Insights And Efficiency
When customers call about an e-wallet issue, they expect to talk to someone who knows their history and can help in minutes. This type of visibility and seamless efficiency is what TNG Digital has achieved by partnering with Zendesk to create a unifying
29 Nov 202202
Breaking down the goals that lit up Qatar
Breaking down the goals that lit up Qatar We remember the goals Salem Al-Dawsarf's Curler for Saudi Aribia against Argentina. Richarlison's overhead kick for the Brazilians versus Serbia. Vincent Aboubakar's cheeky dink over the keeper in Comeroon's
26 Dec 202203
Reimagine hiring: Make employee well-being part of the welcome kit
The pandemic and its overarching uncertainties have prompted a new crop of talent who come with a lot more expectations from a job in order to fend for themselves. And rightfully so. The last two years have ushered in a structural shift in the labour
22 Nov 202201
How Creative Synergies Group’s deep-domain expertise provides digital transformation solutions
Creative Synergies Group was established in 2011, a time when businesses were gearing up to digitization and digital transformation. According to the
18 Nov 202202
Scammers Loot People With False Promise Of Ola Electric Scooty, Here’s How To Stay Safe
Scammers from Patna, Bengaluru, Gurugram, and elsewhere looted more than 1,000 people under false pretence of delivering Ola Electric Scooty. Delhi Police arrested 20 people in this cyber scam case. Here are the lessons and the red flags to watch out for
16 Nov 202203
Why Indian companies need to focus on hiring more women in STEM fields
More conversations about gender equity in STEM fields is always a good thing. But what’s at risk is all the ‘noise’ drowning out real action and progress. Despite great progress being made by many companies across the world in hiring more women, a lot
13 Nov 202201
How eDiscovery can be a gamechanger for legal processes in India
The legal system in India, unlike other sectors, has been slow in digitalising. The rate of penetration of legal tech in India is very low. With an incipient 10% penetration level, the size of the domestic LegalTech market is $380 million now.
9 Nov 202202
Exterro to support discussions to accelerate digital forensic investigations at the 7th INTERPOL DFEG 2022 in India
Exterro – the Legal GRC software for in-house legal, IT, and privacy teams at Global 2000 and Am Law 200 is participating in the 7th INTERPOL Digital Forensics Expert Group (DFEG) Meeting, 2022. Organized by the International Criminal Police Organization
8 Nov 202203
Walk the talk: Customer service in India needs a cultural shift from the top
Give customers a great experience from the moment they interact with your brand and they’ll buy more, be more loyal and share their experience with friends. That’s what every company strives for. So why do 84 percent of Indian customers still feel
8 Nov 202201
Star Squared PR Secures PR Mandate for Creative Synergies Group
The agency has been appointed to run Creative Synergies Group’s public relations campaigns Creative Synergies Group a leading global digital innovation solution provider for NextGen technologies to deliver convergence of digital engineering,
14 Oct 202202
Star Squared PR secures PR mandate for Creative Synergies Group
Creative Synergies Group, the global digital innovation solution provider for NextGen technologies to deliver convergence of digital engineering, embedded systems and software technologies, announced its partnership with Star Squared PR
13 Oct 202203