Close your eyes and picture this for a moment–you’re sitting with a hot toddy on the balcony of your room that overlooks the hills.

The company had declared a workforce reduction of eight percent recently due to persistently challenging macroeconomic environment.

In this June, it was reported that Software-as-a-Service (SaaS) provider, Zendesk would lay off eight percent of its workforce amounting to 320 employees The decision was based challenging macroeconomic environment and the company’s recognition of heightened competition in the market.

The primary goal of this renewed partnership is to offer students the opportunity to pursue a Doctor of Medicine (MD) degree while studying for up to three years in Newcastle-upon-Tyne, UK.

Tenable Cloud Security enables security teams to prevent OS vulnerabilities and other risks from being deployed in runtime environments.

India is witnessing brands fully adopting an integrated omnichannel strategy built on data, in-depth analysis, and a crucial understanding of customers

AI is revolutionising CX but blindly implementing it for all customer interactions is not advisable, says Vasudeva Rao Munnaluri.

With its conversational capabilities, generative AI can help retailers understand their customers better, create personalised experiences, optimise operations while driving revenue growth

Amid a shift in cybercriminal strategies, India's healthcare sector becomes a prime target, emphasizing the urgent need for strengthened cybersecurity measures.

New Relic introduced New Relic Grok, the world’s first generative AI assistant for observability. Observability solutions are becoming increasingly important in today’s digital age. As more and more companies rely on technology

Social media has played a key role in making the world a smaller place. It is something that transcends geographical boundaries and bridges the gap between you and your loved ones,

International Asteroid Day is an annual global event observed on June 30th, in a number of countries around the world, including India which is dedicated to spreading awareness about the potential impact of asteroids on Earth and the importance of space exploration.

It takes years to build a strong brand image – and only seconds to lose it all. In today’s hyper-connected world, even a single mistake can be amplified across platforms and marketplaces, as the sheer number of digital entities out there makes it easier than ever for unscrupulous agents to get away with IP infringement, online brand abuse and product counterfeiting.

Farmers' income will increase only with consolidation of farmlands, and by investing in research to develop better varieties, argues Namdhari's Group CEO

Sustainability is taking the center stage across industries, and according to Deloitte, CXOs rank sustainability as a ‘top three’ issue. It is no different in the manufacturing industry, as one-fifth of the world’s carbon emissions come from production sectors.

Amidst the global economic downturn, the market in India has withstood the effects with resilience. Macroeconomic forces like supply chain disruptions are weighing on consumers and retailers, producing frictions that could stand in the way of more satisfying customer experiences.

More investment and adoption of stringent policies are required to build secure and sustainable IT infrastructure in healthcare India’s healthcare and hospital IT infrastructure has been undergoing significant advancements and digital transformations in recent years be it adoption of

Pune-based healthcare tech startup, MedRabbits has announced the appointment of Rana Bhattacharyya as the new general manager of its international business.

The integrated infrastructure monitoring with application performance monitoring (APM) helps customers standardise observability practices at one-third the cost of competitors without auto-scaling penalties.

Seed-to-plate agri-business value chain group Namdhari’s will soon come out with chilli varieties that have tolerance to the black thrips, an invasive pest that has harmed the country’s chilli crop over the past two years.

Customer service software Zendesk has introduced Zendesk AI, an intelligence layer making customer experience (CX) more personalised and efficient. The new offering combines decades of Zendesk's data and insights with new AI technologies that include the company's proprietary models and large language models (LLMs)

New Relic Grok will allow every engineer to use natural language and AI to monitor, debug, secure, and improve their entire software stack; reduces the toil of manually shifting through data and removes barriers to adopting observability.

US-based Creative Synergies Group, a digital innovation solution provider, on Tuesday, announced the appointment of Soumya Bhattacharya as executive vice president, embedded systems, internet of things (IoT) and artificial intelligence-machine learning (AI/ML).

Indian startups have been making their presence felt globally for decades now. With a burgeoning under-30 population and major startup hubs like Bangalore and Hyderabad, there’s no shortage of opportunities for those with big dreams

BELAGAVI: COMEDK UGET and Uni-GAUGE entrance examinations will be held on May 28, as a combined examination for admissions to over 150 engineering colleges and 50+ reputed private and deemed universities respectively.

The name was thought by the company’s Founder and CEO who was inspired by the United Nation’s resolution of 2009. According to the UN study 75oFahrenheit was the optimal temperature for people to feel

Star Squared PR, a Bengaluru-based global public relations agency has completed its rebranding effort in response to its accelerated growth since its inception. The new brand identity reflects the company’s ethos

Star Squared PR, a Bengaluru-based global public relations agency has completed its rebranding effort in response to its accelerated growth since its inception. The new brand identity reflects the company’s

Star Squared PR, a Bengaluru-based global public relations agency has completed its rebranding effort in response to its accelerated growth since its inception. Launched in 2016, Star Squared PR works on a hub and spoke model with agencies

It’s time we normalise ‘staying at the hotel’ as a holiday plan. No shame in just loving the vibe of your gorgeous stay instead of spending all of your vacation time outdoors and away from the property. You do you!

Cybersecurity often becomes a top concern for CEOs only when a breach occurs and they are contacted by regulators or during discussions on the security and privacy implications of a new initiative or a future strategy.

Simpli Namdhari’s, a vegetarian omnichannel retailer owned by seed firm Namdhari Seeds, has opened its first store at Banjara Hills here. The 11,000-sq. ft retail space offers a wide range of fresh and packaged products.

Cyber security experts have warned of a variety of risks that can arise out of GPT-4, the latest large language model (LLM) launched on Tuesday by artificial intelligence (AI) research firm, OpenAI. Such risks can emerge from rising sophistication

Remadevi Thottathil, Chief Human Resource Officer, Bahwan CyberTek, says “Diversity and inclusion conversations today have become more than mere topics of discussion. Organizations focused on employee experience are creating platforms

The year 2022 was one of reckoning for businesses across the world. From tackling the fallout of geopolitical conflicts to inflation, and adopting emerging technologies, a lot changed. Most companies cautiously rolled out numerous marketing

In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing teams to continually raise the service bar. According to the 2023 Zendesk Customer Experience Trends Report,

Finance Minister Nirmala Sitharaman is all set to present the Union Budget for 2023 on February 1 in the Parliament. As Budget expectations for various sectors continue to roll in, we decided to take a look at the expectations for AI in the upcoming Budget

A latest report underlines the fact that the revolutionary AI-powered chatbot ChatGPT by OpenAI is being utilised by hackers to recreate malware strains, create Dark Web Marketplaces and plot fraudulent schemes. It’s not far from believable

In the upcoming Union Budget for 2023-24, stakeholders from the industry are looking forward to announcements and measures related to goods and services tax, credit availability, reduction in taxes, as well as inclusion under priority sector lending.

CHENNAI: US and Coimbatore-based Exterro, a provider of legal Governance, Risk and Compliance (GRC) software, has acquired Zapproved, a provider of e-discovery software. The financial terms of the transaction were not disclosed

The U.S. based Exterro, which has an office in Coimbatore and is a provider of Legal Governanace, Risk and Compliance (GRC) Software, has acquired Zapproved, a provider of e-discovery software known for its strong

71% of business leaders are rethinking the entire customer experience: Report The latest Zendesk research signals a dramatic shift in expectations, as immersive CX is the new way to win and keep customers

This acquisition is the latest step in furthering Exterro’s vision to empower customers to proactively and defensibly manage their legal governance, risk and compliance obligations. Exterro a leading provider of Legal Governance, Risk and Compliance (GRC)

A good customer experience is key to any business’ survival and growth, and 87% of the business leaders in India are keen on making improvements in this area. However, customers in India don’t hesitate in switching to competitors after multiple

Customer experience is becoming a bigger priority for Indian enterprises as per Zendesk’s 2023 CX Trends report. Already subscribed? Restore Purchase Want to read the full story? Well, this is exclusively available for our ET Prime Members.

Immersive Customer Experiences (CX) are fast emerging as key differentiators for brands to stay competitive and help ensure customers remain loyal, according to a trend report released by Zendesk, Inc An immersive experience is an amalgamation

Turning the wheels of innovation for a smarter, sustainable future Globally, 57% of businesses in the automotive industry deployed sustainable initiatives in 2019 following directives such as The European Green Deal and Paris Agreement. It also helped

92% of Indian business leaders find optimal CX immersive: Report About 92 per cent of Indian business leaders believe that the optimal customer experience (CX) is immersive and integrates naturally into what customers are doing, a new report has shown

As part of our monthly roundup segment, we spoke to leading CIOs, CTOs, and tech leaders to better understand the ever changing tech landscape as we step into 2023, interesting industry and market trends, and novel tech leadership strategies

By India Today Web Desk: Huge congratulations to candidates who passed SSC CGL Tier 1 and are now concentrating on their tier 2 preparation. We have you covered all stages of SSC CGL Tier 2 preparation. We will provide you with SSC CGL Tier-2 paper-1 test

“India remains one of the most challenging economies when it comes to protection and enforcement of intellectual property. Coupled with the new hybrid work model, in-house investigations have become doubly challenging as insider threat poses

The Dec-Jan Edition of ET Polymers features an exclusive one-on-one with GK Sharma, Country Director & Managing Director – India, Intelligent Exterior Systems, Plastic Omnium; a look into a new material that can enhance laminates process and more

India, US, Indonesia, and China accounted for 45% of total cyberattacks on government agencies worldwide in the second half of 2022, according to a report by cybersecurity firm CloudSek, released Friday. The number of attacks on government agencies

Entrepreneurship Cell – a student-run entrepreneurship body from the Indian Institute of Technology (IIT) Kanpur will host the 11th edition ofE-Summit, its annual entrepreneurial festival from January 13 to 15, 2023. E-Summit’22 strives to be the one-stop

About 1/3rd of global organisations were breached over 7 times in 2022, as per a recent report by Trend Micro Incorporated, a global cybersecurity leader. Another report by Securonix, Inc., a leader in Next-Gen SIEM, UEBA and XDR highlights that a

ACL Digital, an ALTEN group company, has announced that it has acquired AFour Technologies, a Next-generation 360°-degree software product engineering firm. This acquisition of the AFour Technologies business strengthens ACL Digital's product

By leveraging tech and tapping into the e-commerce boom, India's logistics players are not only democratizing cross-border commerce but are expanding their market horizons A world without borders has long been the dream of many. Today, with

Entrepreneurship is something that is within everyone’s reach irrespective of their gender. In fact, women can be better entrepreneurs if the point that they are born multitaskers is taken into account. Apart from increasing the cultural diversity

According to a new report from cybersecurity firm Sophos, over 78% of Indian organizations were hit with ransomware attacks in 2021. Responding to these attacks is costly and time-consuming, so the goal should be to avoid them rather

City-based TurboHire created a software that will automate many of the processes involved in the recruitment. With the bulk of the work automated, the companies will be able to make a decision on the job positions quickly. The B2B product is aimed

IBPS PO Prelims 2022: Quantitative aptitude is one of the common subjects among prelims and mains. Hence, it is important to understand exam pattern and topic-wise weightage for both stages

When you buy anything from the market, you pay a 14 per cent freight rate on that good’s value. If you look at the same thing in a developed market, like the US or even China, those numbers are to the tune of 6-8 per cent. It is to control these logistics

New Delhi The government may soon launch an online logistics marketplace, which will seamlessly connect transporters, warehousing facilities, freight forwarders, customs, regulatory bodies and other stakeholders to have an efficient supply-chain

It first occurred at the 2006 World Cup, when England manager Sven Goran Eriksson decided that centre-back Jamie Carragher's experience outweighed any potential technical flaw, but was proved wrong.

“With India’s population size and huge economic posture, there are plenty of potential valuable targets, making it no surprise that the country deals with as many data breaches as it does,” Nathan Wenzler, Chief Security Strategist, Tenable, said.

In 2022, we witnessed headline after headline about cyberattacks on public and private organisations, ransomware gangs and extortion groups putting cyber defences to the test and years-old vulnerabilities left unpatched resulting in more cyberattacks.

Travel across the world and in India is picking up, showing signs of surpassing pre-pandemic levels. In fact, according to American Express, 93% of Indians plan to spend more on travel in 2022 than they typically would have pre-pandemic, as they

On November 18, the Union Ministry of Electronics and Information Technology released the Digital Data Protect Bill 2022 for public consideration. A drastic revision from its predecessor — the Personal Data Protection Bill 2021, the new bill proposes

PRISM+ is a Singaporean startup that began with a desire to bring top-quality monitors to the masses at an affordable price. The company strives to provide the best customer service experience in the market, and is succeeding. The hardware startup

Here’s an interesting case study on how GCash has grown from 20 to 60 million mobile wallet users in the Philippines with a strong focus on the Voice of the Customer and CX innovation.

Nielsen study shows active female internet users grew 61% since 2019; growth driven by budget smartphones, cheap data & govt initiatives. Rural India witnessed a 45% rump in active internet users from according to the Bharat 2.0 Internet study

When one thinks of destination weddings in India, it’s often north India with its opulent palace hotels, or Goa with its beach venues that comes to mind. But many people are now choosing to have weddings in underrated south Indian destinations,

Tenable®, the Exposure Management company, announced the results of a telemetry study examining the scope and impact of the critical Log4j vulnerability, known as Log4Shell, in the months following its initial disclosure. According to the data collected

Meiyea Neo is the Senior Director, People Partner at Zendesk APAC. She has over 20 years of HR experience, largely in technology and consulting. Her experience lies in business partnering, coaching, leadership, talent and organisational

A lot has happened in the past three years - the COVID-19 pandemic, supply chain disruptions, and geopolitical conflicts, to name a few. As businesses navigate through these hurdles and 2022 comes to an end, critical challenges such as unemployment

The wedding season is here! Are you planning to tie the knot in an intimate ceremony but don't want to compromise on the dreamy, fairytale venue (and of course photographs!)? Here are some of the best offbeat and unique places in India you can

In the face of rapid digitization, businesses around the world are facing increasing globalization and profitability challenges. With competition at an all-time high, the only way to differentiate oneself and stand apart is by ensuring an incredible customer

When it comes to cyberdefense, knowing what you are fighting is critical. And if the latest stats from Vade , a global leader in threat detection and response, are to be believed,

2022 was a landmark year for Indian manufacturers. The industry’s exports skyrocketed and revenues jumped to $422 billion, the highest ever. But this export trend may not sustain in 2023 as geopolitical instability and a global economic slowdown

When customers call about an e-wallet issue, they expect to talk to someone who knows their history and can help in minutes. This type of visibility and seamless efficiency is what TNG Digital has achieved by partnering with Zendesk to create a unifying

Breaking down the goals that lit up Qatar We remember the goals Salem Al-Dawsarf's Curler for Saudi Aribia against Argentina. Richarlison's overhead kick for the Brazilians versus Serbia. Vincent Aboubakar's cheeky dink over the keeper in Comeroon's

The pandemic and its overarching uncertainties have prompted a new crop of talent who come with a lot more expectations from a job in order to fend for themselves. And rightfully so. The last two years have ushered in a structural shift in the labour

Creative Synergies Group was established in 2011, a time when businesses were gearing up to digitization and digital transformation. According to the

Scammers from Patna, Bengaluru, Gurugram, and elsewhere looted more than 1,000 people under false pretence of delivering Ola Electric Scooty. Delhi Police arrested 20 people in this cyber scam case. Here are the lessons and the red flags to watch out for

More conversations about gender equity in STEM fields is always a good thing. But what’s at risk is all the ‘noise’ drowning out real action and progress. Despite great progress being made by many companies across the world in hiring more women, a lot

The legal system in India, unlike other sectors, has been slow in digitalising. The rate of penetration of legal tech in India is very low. With an incipient 10% penetration level, the size of the domestic LegalTech market is $380 million now.

Exterro – the Legal GRC software for in-house legal, IT, and privacy teams at Global 2000 and Am Law 200 is participating in the 7th INTERPOL Digital Forensics Expert Group (DFEG) Meeting, 2022. Organized by the International Criminal Police Organization

Give customers a great experience from the moment they interact with your brand and they’ll buy more, be more loyal and share their experience with friends. That’s what every company strives for. So why do 84 percent of Indian customers still feel

The agency has been appointed to run Creative Synergies Group’s public relations campaigns Creative Synergies Group a leading global digital innovation solution provider for NextGen technologies to deliver convergence of digital engineering,

Creative Synergies Group, the global digital innovation solution provider for NextGen technologies to deliver convergence of digital engineering, embedded systems and software technologies, announced its partnership with Star Squared PR

In a country of over a billion that tunes in to watch television every day, we have seen a dynamic shift from satellite cable to over-the-top (OTT) in less than a decade. As video streaming continues to dominate entertainment consumption with its growing popularity and multi-device accessibility, the focus shifts to optimising the experience for […]

If you’ve ever wanted to build custom AI agents without wrestling with rigid language models and cloud constraints, KOGO OS might pique your curiosity. This platform aims to cut through the noise of AI hype and give users a straightforward way

India's AI startup ecosystem is rapidly growing, driven by investments in AI, ML, IoT, and blockchain technologies. Tier II and III cities are emerging as innovation hubs fueled by local talent and cost advantages.

New Relic, an intelligent observability platform, has expanded its Hyderabad innovation centre with a new 500-seater facility in the city.

India is in the midst of an EV revolution. The Government of India has stated that by 2030, 30% of all vehicles will be electric. This vision sets the groundwork for a monumental shift towards sustainable mobility. While government incentives are crucial, automakers and their PR strategies will make a real impact.

Upadhyay joins Zendesk from Google, where he led the advertiser product portfolio and drove innovation as the leader of Google Ads, Google Analytics, DV3 SA3 and Performance Max

In 2025, the Bring your Own AI (BYOAI) trend among employees will become bigger, forecasts Deel, a global payroll and compliance platform. But this could lead to friction at work. Already

When the pandemic was at its peak, the adoption of ed-tech exploded across India, as schools and colleges shut down and learning disruptions required a quick fix. As the world returned to normalcy, a worrying decline in the industry became stark; an overcrowded market with over 4,500 start-ups, a cold funding winter and increased customer acquisition costs. Giants in the industry shut down, while others resorted to mass layoffs.

In the next five years, as the professional world evolves with technological advancements and economic shifts, graduates will step into jobs that do not yet exist. Skills considered niche even five years ago are now commonplace. With the evolution of Generative AI, 69% of global business leaders believe their workforce will need to upskill at an even faster pace

KOGO, a Bengaluru-based AI company, has launched the world’s first AI Agent Store, offering businesses seamless access to hundreds of AI tools, agents and plugins. KOGO’s AI Store is designed as a comprehensive platform for developers, SMEs, and enterprises to adopt, deploy, and manage AI solutions with ease.

As 2025 approaches, Tenable, the exposure management company, is highlighting the critical need for organisations to prioritise data security in the cloud amid the rapid rise of AI adoption. In the coming year, companies will face mounting pressure to secure AI initiatives at scale while safeguarding a growing range of data assets from cyber threats.

Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. This allows companies to adjust their investment between human agents and AI agents, providing the flexibility needed to be responsive as customer needs, business goals and market demands evolve.

CEOs are the linchpins to championing an AI business strategy, creating value, and encouraging implementation. They must identify use cases where AI can drive growth. At the same time, they are required to invest in data quality and security and foster a culture of learning and iteration.

The Intelligence Observability platform is strengthened by the New Relic AI Engine, a compound AI and agentic AI System, which enables agentic orchestration to prevent issues and automate observability workflows.

Psychological safety is an essential aspect of today’s workplace. When team members don’t feel safe to talk about mental health, morale and productivity take a hit. So, what approach can leaders take to create a fear-free workplace where employees' feedback on mental well-being drives meaningful changes?

In a recent TechGig interview, Manav Khurana, Chief Product Officer at New Relic, discussed the growing importance of observability platforms in ensuring seamless digital experiences for modern businesses

In his 2011 essay “Why Software is Eating the World”, Marc Andreessen predicted that software would transform every part of the economy, one sector at a time. Fast forward 13 years, the same can now be said about generative AI.

Zendesk is making AI agents available on all channels, including voice, ensuring that these autonomous bots can work independently or alongside human agents in resolving customer issues.

Visionet Ventures has launched Reteta, a cutting-edge AI-powered clinical care application designed to automate medical documentation and enhance the delivery of patient care.

The Indian defence sector uses its proprietary technologies to minimise the risk of exposure. However, it also means that integrating preventive security solutions can be a challenging prospect. An ideal solution would be using a platform that seamlessly integrates with existing technologies

Zendesk, a company that provides AI solutions for customer experience (CX), has introduced outcome-based pricing for AI agents. This new pricing model directly aligns costs with the tangible value delivered by AI, ensuring businesses only pay for successful and measurable resolutions.

The study leveraged the Vulnerability Priority Rating (VPR) model, which Tenable developed to reflect the current threat landscape. VPR values range from 0.1 to 10, with higher values indicating a greater likelihood of exploitation.

Visionet Systems to host the third edition of VisionTechFest, from August to December 2024. It will bring together different segments of the technology ecosystem, including academia, start-ups, industry experts, and corporations.

Banks are also constantly threatened by phishing schemes, insider threats, and account takeover attacks. These threats can result in data breaches, interruptions to operations, and costly remediation.

In today's economic climate, businesses are scrambling to cut costs wherever possible. One area ripe for optimisation is cloud spending, which has become a major budget item for many companies. The promise of cloud computing was to provide a more economical and scalable alternative to on-premises

Tenable - the Exposure Management company, has disclosed that its Tenable Cloud Research Team has discovered critical vulnerabilities in the Azure Health Bot Service, that allowed access to cross-tenant resources within this service. Based on the level of access granted, it's likely that lateral moment to other resources would have been possible.

Independence Day celebrations: Elevate your Independence Day celebrations with these easy, flavourful recipes that showcase India’s culinary diversity. From coconut jaggery laddus to Goan Choris Pulao and Pandi Curry, these traditional and innovative dishes are perfect for any festive gathering.

Generative AI-powered solutions, built on large CX-specific data sets, can elevate the live shopping experience by providing support agents with all the necessary product and customer information at their fingertips to address queries in real-time. By Vasudeva Rao Munnaluri

Unlike their US counterparts, Indian AI startups know how to run their business even without large investments. Indian AI music company Beatoven.ai recently raised $1.3 million in its pre-series A round led by Entrepreneur First and Capital 2B, bringing its total funding to $2.42 million.

Business buyers today want consumer-like experiences. If they are unhappy with the experience, technology has made it very easy for them to take their business elsewhere. A manufacturer's customer journey often complex, involving multiple players and middlemen in the value chain.

India produces over 20% of the world’s data but only has 2 per cent of the global data centres. This disparity underscores the urgent need for India to invest in more data centres to manage and secure its growing data output. Moreover, India needs to invest in its cybersecurity

A faulty update knocked out several Windows computers and servers around the world on July 19, sending them through a bootloop featuring a so-called blue screen of death, disrupting aviation, banking, telecommunications, hospitals, TV channels and other companies around the world.

As per the reports, over 831,000 employers are now prioritising skill-based hiring and over 10 lakh candidates have been hired in the past year based solely on their skills rather than their educational background.

As India anticipates the upcoming Budget 2024, discussions around enhancing women's economic empowerment through targeted schemes have gained prominence. Government initiatives aimed at improving financial inclusion and supporting entrepreneurial aspirations among women are set to play a pivotal role in shaping the economic landscape.

Customer engagement software provider Zendesk, which has backed companies such as conversational intelligence company Obersve.AI field management software provider Zuper, has set up a global venture capital (VC) fund, creating an official arm to invest in early-stage artificial intelligence (AI)-first companies.

New Relic, the all-in-one observability platform for every engineer, announced it is integrating its platform with NVIDIA NIM inference microservices to reduce the complexity and costs of developing, deploying, and monitoring generative AI (GenAI) apps.

Tenable® Holdings, Inc., the Exposure Management company, today announced that it has signed a definitive agreement to acquire Eureka Security, Inc., a provider of data security posture management (DSPM) for cloud environments.Eureka Security helps security teams gain a holistic view into an organisation’s cloud data security footprint,

California-based Zendesk’s generative AI game to reshape customer service began more than a year ago. Zendesk AI, the company’s core CX product, offers various LLMs-driven customer service tools and ticketing systems. Brands across the globe use it to manage customer interactions, enhance call centre efficiency,

The Colonial Pipeline incident has illustrated that critical infrastructure is becoming a central issue for cybersecurity and that organisations must always be prepared. One of the most disruptive attacks in history, this incident changed the cybersecurity landscape forever,

An overwhelming majority (90%) of consumer experience (CX) leaders rate their ability to personalise customers’ experiences as excellent, but 84% of consumers say most companies could do a better job on this front. The gap widens when we look at the impact of AI (artificial intelligence) in delivering these experiences.

It’s Indian Premier League (IPL) season and millions of viewers across the country are logging onto streaming services to watch their favourite teams play. In the first six days of the season, 200 million IPL viewers flocked to streaming platforms and 73% of them digitally tuned in to watch cricket matches.

With AI increasing its influence in our day-to-day lives, it’s time to take a fresh look at the man vs machine divide and see how far the lines have blurred. AI is increasingly becoming an integral aide to activities of all kinds, including creative ones, which means that when someone submits a patent application today,

Despite generational and regional differences there’s something common among people all over the world—our phones are always with us. An average Indian spends 1.4 days a week on their smartphones and it’s changed everything

CBM India Trust in collaboration with Dr Rajendra Prasad Centre Ophthalmic Sciences (AIIMS) and the Regional Institute of Ophthalmology inaugurated a Low Vision Centre at the Government Medical College, Amritsar.

The education sector has adopted technology at an unprecedented rate in the last five years alone shift driven by the need for more accessible, personalised, and efficient learning experiences. However, this accelerated digital revolution

The rapid pace with which India is innovating new technology, protecting it through robust IP systems and sound knowledge of those systems has become crucial. Artificial Intelligence, opens up a whole new avenue for India’s patent systems

As India embarks on a frantic pace for growth, the central government is laser focused on modernizing its utilities, building up smart cities and providing the right impetus for the semiconductor industry to thrive domestically.

Amol R Deshmukh, Founder and CEO, MedRabbits takes us through some deep, disruptive, and newly-dug burrows of home healthcare – like cybersecurity, insurance, robotics, drones, personalization, and telemedicine.

Living with a neurological disorder can present immense challenges, not just for patients but also for their families. As conditions like Parkinson's disease, ALS, and Alzheimer's progress,

The third month of the year also saw its fair share of investments in cloud, data, cyber, and AI startups. Both fundings and acquisitions took place in healthy numbers.

Safeena Husain spent a part of her childhood growing up in the slums of New Delhi. Due to difficult circumstances, she had to drop out of school for three years and was asked to get married instead. She was in her early teens. However, an intervention by an aunt saved her and Husain was not only able to continue her education but also ended

Visionet Systems Inc, a leading technology services provider, is thrilled to announce its strategic partnership with Algomox, a leading AIOps platform provider, dedicated to propelling enterprises forward in their ITOps transformation. This alliance, facilitated by VisionTechFest's, underscores a shared commitment to driving innovation and collaboration

St. George’s University (SGU), School of Medicine in Grenada, the Caribbean continues to empower aspiring medical students in India via an informative four-part webinar series, introducing them to key concepts they will encounter throughout their medical education journey.

In the fast-evolving landscape of the technology industry, diversity stands as a cornerstone for innovation and progress. However, despite the strides made in recent years, gender diversity remains a persistent challenge. The need for a more inclusive tech sector is not merely an ethical imperative but a strategic one, as diverse perspectives foster innovation and drive business success.

Safeena Husain grew up in adverse circumstances. “Poverty, violence, abuse... my family circumstances were difficult,” says the first Indian woman recipient of the WISE Prize for Education. At one point, she had to drop out of school. Her family was keen to marry off the adolescent girl. But, with the support of an aunt, Husain went on to graduate from the London School of Economics.

The economic and geopolitical upheaval this past year created exactly the kind of chaos in which threat actors thrive. According to a report by Microsoft, India was the third-most attacked country in Asia Pacific and fifth-most targeted in the world. Cyberattacks

Zendesk, a software-as-a-service company has announced the acquisition of Klaus to strengthen its workforce management capabilities. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions, which include Tymeshift,

As generative AI and deepfakes gain popularity online, scammers are using these techniques to target those looking for love in the digital world. According to a report, romance scams are getting amplified by the use of new technology and people in India are falling for them.

Climate change is bringing multi-fold challenges in the agriculture sector to the fore with the primary ones being changing weather conditions and the land availability in the future, says Gurmukh Roopra, CEO, Namdhari’s Group

Star Squared PR: Navigating PR Trends and Success in 2023 and Beyond. It’s been another year of growth and milestones for Star Squared PR. We kicked things off with a brand new look and logo at the start of 2023 along with a world-class website to match. The new look reflects our evolving identity as a strong, trusted PR partner - we chose red and white as our colours

Public relations (PR) as an industry is undergoing significant transformation, driven by technological advancements and strategic shifts. According to a 2023 report, social responsibility (including CSR and DE&I) has taken centre stage, with AI and technology a close second.

With sweeping digitalisation across the APAC region, the Southeast Asian marketplace is witnessing an evolution in consumer behavior. Added to that the big shifts being brought about by rapid evolution and adoption of AI, customer experience is witnessing major shifts. However while adopting AI,

Bangalore – St. George’s University (SGU) School of Medicine, Grenada, in the Caribbean, has introduced a merit-based scholarship exclusively for its international students. The University’s expanded award portfolio highlights SGU’s dedication to fostering financially sustainable education and recognition of academic excellence.

In 2023, the world of work experienced profound transformations, largely driven y the ongoing digital revolution and the aftermath of the global pandemic. emote work became a permanent fixture, reshaping traditional office dynamics. Companies embraced flexible schedules and collaborative tools

2023 marked a pivotal juncture in healthcare, witnessing the convergence of two dynamic trends the burgeoning demand for home-based care driven by demographic shifts and the evolving landscape of medical tourism. As the aging population gravitates towards personalized,

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company,

Employees are invaluable assets for organizations, and losing them in today's evolving landscape, where numerous companies are eager to provide superior compensation and benefits to attract skilled talent, is a nightmare. To retain such talent, organizations must cultivate an engaging

Cloud has become an integral part of several Indian organisations as they deploy cloud to meet their growing computing requirements. A study by Tenable, an exposure management solutions company, found that cloud infrastructure as the biggest source of cyber risk in organisations.

Safeena Husain, Founder, Educate Girls, has been awarded the prestigious WISE Prize for Education at the WISE 11 Summit (World Innovation Summit for Education). The WISE Prize for Education is the first global distinction of its kind that honours an individual for outstanding contribution to education.

Customer trust in the digital era lies in building meaningful and personalized experiences but also in safe and secure data protection practices. Customer trust in the digital age involves a paradox. On the one hand, customers say their trust in brands

It’s the time of the year when retailers and e-commerce businesses in India ramp up for annual festive season sales. nnual sale events are crucial to the industry, and in 2022 alone,

Based in Singapore, Yousry assumes a pivotal role in steering Tenable's channel strategy, overseeing partnership initiatives, and advancing the company's collaborative efforts with the channel in the dynamic region.

Ramanand brings almost 25 years of experience, most recently as the VP Engineering at Walmart Global Technology. Prior to his role at Walmart, he held technology positions at Limelight Networks, Sapient and Infosys

As disturbing as Rashmika Mandanna and Katrina Kaif's deepfakes are, they are just the tip of the iceberg. Everyday, deepfakes of countless women, especially those that have taken loans from loan apps get leaked to people they know. What India needs in such a case, are enforceable laws

Tenable, the exposure management company, appointed Meg O’Leary as chief marketing officer (CMO). With more than two decades of marketing and communications experience, O’Leary is widely regarded as an expert storyteller who has built brands

New Relic, the all-in-one observability platform for every engineer, has appointed Prasad Rai to the role of vice president sales for India. Rai is responsible for New Relic India’s sales teams as they continue to grow the company’s footprint across key verticals including ecommerce, media and financial services,

In the age of technological marvels, the modern workplace is in a dichotomy. On one hand, it is favorable that time-consuming tasks are now automated. But on the other hand, it raises a concern: what will workers do, and what does the future of work look like?

The exponential rise in prices is impacting the hospitality industry in India in two ways. Firstly, consumers are becoming increasingly concerned about their spending habits — 74 percent of the Indians are either very concerned or extreme

Most discussions about technological transformation have been dominated by the cloud. Transformation, until recently, meant moving to a decentralised platform to process the large quantities of data the business generated.

Zendesk, Inc. today announced market-leading customer experience (CX) generative AI advancements that allows companies to realise immediate business value through improved customer satisfaction,

Educate Girls has adopted a community first approach that taps into the personal experiences of changemakers to promote the sustainable development of such communities.

India’s burgeoning talent pool is a key pillar to all the technological developments happening in the country.

People buy with their eyes. The entire shopping experience is sensory. Despite the significant increase in online shopping in India, customers still like to see what their purchases look like — on themselves, in their home, in their car.

New Relic, the all-in-one observability platform, published the 2023 Observability Forecast report, which examines the evolution of observability, and its impact on the lives of technical professionals and businesses' bottom lines.

Not keeping their IT infrastructure up-to-date is turning out to be massively expensive for Indian businesses. A recent study has found that Indian Inc has a median annual cost of about $63 million or roughly Rs 523 crore

In today's competitive talent landscape, organisations recognise the significance of a powerful Employee Value Proposition (EVP) in attracting, engaging, and retaining top talent. A well-crafted

International Sustainability Standards Board (ISSB) will soon publish the proposed International Financial Reporting Standards (IFRS) Sustainability Disclosure Taxonomy, adding to the alphabet soup of ESG frameworks that already exist. Today, companies need to minimise their impact on the environment as well as record

Robots are the executors of whatever task they are designed for, meaning they are only as powerful as the underlying algorithms used to program them. Machine learning harnesses the power of the data to enable perception and decision -making in complex situations.

In a recent revelation, leading security firm Tenable has lodged a formal complaint against tech giant Microsoft, alleging a lack of transparency and irresponsible security practices.

Close your eyes and picture this for a moment–you’re sitting with a hot toddy on the balcony of your room that overlooks the hills.