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Category Archives: insights

Customer Experience Lessons from the Big Fat Indian Wedding

Customer Experience is the buzzword today, especially in the era of the internet. Marketers are struggling to keep pace with the ever evolving customer against the backdrop of emerging technologies. But have you ever pondered about the wealth of insights that one can garner about the Indian customer by simply observing the grandiosely ceremonial Indian […]

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Why brands need to communicate more?

In the words of former Presidential speech writer James Humes “The art of communication is the language of leadership”. If you reflect on it, this line holds so much meaning in every aspect of our lives. In fact, I think the importance of communication has grown manifold in recent years with the explosion of media […]

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Customer Experience in Financial Services and the influence of Technology

Gradually yet steadily, technology has taken over all aspects of our life. And the financial services sector is no exception. Financial Services spanning investments, lending and management of assets are a fundamental part of fund management for individuals as well as corporations. One of the nuances of this sector is the volatility associated with it […]

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Demystifying Cryptocurrency and the reasons for its growing popularity

Is it the new way to raise funds? In modern times where change is the only constant, there are some things that have proven to take substantial time to adapt to the world around it. One such activity is fundraising. Fundraising, which might be relevant for a startup or for the expansion of an existing […]

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Impact of technology on the PR industry

Information technology and the proliferation of social media has overhauled the PR industry permanently from what it used to be a decade or two ago. The news delivery mechanism and the way in which news is consumed is today lightning fast and reaches remote corners of the globe within seconds. Gone are the days when […]

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